Frequently Asked Questions
What is a Fax-to-Email number?
A fax to email number is a phone number you distribute as your business or personal fax number. Any faxes sent to this number will arrive at your email address. This saves you money on a phone line, fax machine and fax paper. Now you have access to your faxes everywhere. In fact, anywhere you can access email - on site, at home, abroad or even on holiday.
Now you can recycle your ancient facsimile machine and all those rolls of thermal facsimile paper and consign it to the history books, along with telefax, autotype, teleprinter, teletype and even telex machines.
How long does it take to activate Fax-To-Email?
Your fax to email number will be working in around five minutes.
How much does it cost to receive faxes to my Fax-To-Email number?
Nothing! When someone sends a fax to you, we charge their phone company about five pence a minute. They pay through their usual phone bill, but at the price set by their phone company. It takes less than a minute to receive a fax.
Can I send faxes using Fax-To-Email?
Not yet, but we intend to upgrade our service soon. Watch this space!
What format will I receive my faxes in?
When someone sends you a fax, using your fax to email number, it will arrive in your inbox almost immediately as a TIFF file, attached to an email. This is a common format and can be opened with nearly all image-viewing software.
How do I activate my Fax-To-Email number?
Once you have requested your fax to email number, we'll email you a link. Just click the link to activate your number. After you've done this, your number will be live and you're ready to receive faxes on your email fax number.
What other emails will I receive?
You will only receive emails about important service upgrades and changes to our products. We never share your email address with third party advertisers. For more information, please consult our Privacy Policy.